5 Best Chatbots for WordPress Websites in 2024

Customers like chatbots to get instant answers to their questions. On the other side, businesses leverage chatbots to offer top-notch customer support, streamline sales, provide product recommendations, collect customer data, and more. In short, chatbots help businesses to provide a personalized shopping experience and grow in their industry quickly.

The drag-and-drop interface and customizable templates make it easy to adapt chatbots to your visitor’s preferences and provide a personalized conversational experience. Unlike online (or live) chat, a chatbot does not need a human being on the other side of the screen to give answers or communicate with the user. In fact, this type of chatbot is not just about customer service, it also helps with marketing and sales – and many tools are focused on just that. Also, the plugin has email notifications of conversations and an intuitive chatbot builder with rich customization options.

Best Chatbots for WordPress

You can train your bot with a variety of different data sources, including documents, URLs, sitemaps, and more — simply enter the resources and watch your bot train itself in minutes. In this guide, we’ve curated a list of the best chatbots for WordPress websites to save you hours of research time. We’ll cover features, pricing, pros & cons—everything you need to make the right decision.

The chatbot plugin also has a simple and intuitive design, making it easy for website owners and visitors. WordPress chatbots don’t always have the best analytics tools, so this can help. The platform enables you to automate various information responses to frequently asked questions by designing conversational solutions. These solutions can be enhanced for technology support, HR, finance, or more. The platforms help improve employees’ productivity by integrating powerful chatbots into the website.

Easily create chatbot flows and decide how the conversation will unfold – with the special editor, you can do that in minutes. Intercom is a support and help desk platform that has long been a go-to platform for support organizations. Now, it uses the best of both worlds—allowing AI to handle easier chats and then switch to a human agent when the time is right. It is known for being one of the best platforms for marketing automation, with a suite of tools for managing sales, support, and more. The HubSpot Chatbot Builder plugs right into all their other tools to help site owners power their CRM with lead and support data straight from chat. This programmable chatbot takes some time to set up because you will need to build out conversation flows.

How to install a free chatbot on WordPress?

They enable you to customize your chatbot, create a bot name, write a welcome message, choose your colors, and more. You can also program the bot to remember previous conversations with visitors. With basic chatbots, you can write questions that sound like human speech. Plus, it typically won’t allow users to provide custom responses, which means it can only cover common conversational pathways. This no code chatbot for wordpress can be installed on your website within minutes. The chatbot’s powerful features drive and resolve customer queries instantly and thereby increase customer engagement.

This might be a more feasible option if you intend to include chatbots on multiple client websites. Essentially, this chatbot keeps potential customers entertained when they’re unable to sleep because of an uncomfortable mattress. It’s a brilliant idea because it requires visitors to hand over their phone number to get in touch with Insomnobot, enabling future marketing communications. By putting a chatbot in place, you can facilitate that journey instead of leaving your visitors to their own devices. Chatbots are also additional channels through which you can market to visitors.

Chatbots not only make websites more appealing to visitors but also serve as a reliable and efficient tool for addressing visitor queries. Their simplicity and usefulness have made them a popular choice best chatbots for wordpress among website owners. Chatbots use natural language processing (NLP) to understand human language and respond accordingly. Often, businesses embed these on its website to engage with customers.

You won’t be able to customize your widget too much, but the default version looks nice already. Zendesk is an AI Chatbot for WordPress that helps it’s users to deal with the customers to get support from buisnesses serving as a proper customer care management. It is also known as Answer Bot as it is the best AI Chatbot for WordPress providing practical tools. In the evolving digital landscape, chatbots have emerged as a game-changer. They are being increasingly integrated into websites, enhancing their value and effectiveness.

To use the Lite version for free, you need to pay for other Zendesk services. Zendesk provides integrated customer support solutions, help desk, and CRM products. AI Chatbots for WordPress are easy to use and are inexpensive as compared to the other Chatbot platforms.

And you can start using it for free with limited features, but it’s a good start if you want to discover the benefits of chatbots. Plugins are the solution to many problems, and you want to use them too. In this article, we’ll discover the different WordPress chatbot plugins so you can choose the best one for your business.

A professional version is available with more advanced features like Onsite Retargeting by showing special offers and coupons on Exit Intent, time interval or page scroll-down. Embed the ChatBot on any website, schedule it or integrate with 3rd party Live chat system like tawk.to or FaceBook messenger! Integrated Live Chat Support, FaceBook Messenger, White label, ChatBot session logs, Extended search, MailChimp Integration addons are also available.

Finally, we have HubSpot here , which not only has a complete sales CRM , but also has a customer service and support chatbot . Oh, and we also can’t forget the alternative of external integrations . For this, you would need chatbots that provide APIs and tools to integrate them into different platforms, such as Dialogflow, IBM Watson Assistant or Microsoft Bot Framework. It consists of more than 7m+ clients all over the world since 2015. Some leading companies using Chatfuel include Lego, Adidas, Netflix, NIVEA, VISA, and more.

Tidio is easy to use, has a clean interface, and comes with numerous advanced features that serve a variety of purposes. It provides a customer experience solution that helps scale your customer service, marketing efforts, and much more. Tidio claims to be one of the feature-packed WordPress chat plugins available on the market, including new AI chatbot functionality.

It also offers features such as engagement insights, which help businesses understand how to best engage with their customers. With its Conversational Cloud, businesses can create bots and message flows without ever having to code. Integrating a chatbot with WordPress is incredibly easy, thanks to the wide range of chatbot plugins available on the WordPress marketplace. Most of these plugins can be found with a simple search and installed and set up with just a few clicks. These tools make it easy to hand off your tasks to automate the sales process. Enjoy this list of seven WordPress chatbot plugins based on their features and online reviews.

By consolidating all customer messages into one centralized hub, it simplifies the management process, serving as a robust helpdesk solution that streamlines your team’s workflow. Tidio is an all-encompassing customer experience solution designed exclusively for WordPress websites. WP chatbot pricing depends on several factors, including the number of users, websites, languages, and features.

If you are looking for an affordable and user-friendly alternative, then HubSpot is easy to use, allows you to add a chatbot and a chat widget to your website, and even has a free version. Plus, you can easily manage all of your customer conversations for live chat, email, and social channels, from one user-friendly agent interface. Groove lets you easily add live chat to any page of your website or app. You can customize your live chat by selecting custom colors, adding your own company logo and bot avatar, choosing from 20+ notification sounds, and more. LiveChat is a super popular live chat software that can easily be integrated with your WordPress website using its plugin.

Divi Theme & Page Builder

It means that if you install a WordPress chat plugin now, you are joining the club of the most customer-friendly websites. That being said, Tidio does offer a mobile app for Android and iOS, making it easy to manage your chatbots on the go. It’s worth checking out if you’re looking for a straightforward chatbot solution for your WordPress website. Join.Chat is a WhatsApp WordPress chatting plugin with an option to activate a chatbot.

Kelly Main is staff writer at Forbes Advisor, specializing in testing and reviewing marketing software with a focus on CRM solutions, payment processing solutions, and web design software. Before joining the team, she was a content producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and holds an MSc in international marketing from Edinburgh Napier University.

First, explain your request to a chatbot, and it will decide whether a corresponding knowledge base will suffice. The main goal of this site is to provide high quality WordPress tutorials and other training resources to help people learn WordPress and improve their websites. It offers integrations with many third-party tools such as Zendesk, Help Scout, and more.

Similarly, Tawk.to does not sell their live chat but allows you to hire assistants and live chat support agents. Acobot AI chatbot is the virtual AI generated Chatbot that offers many facilities to it’s users as designed for. This AI Chatbot for WordPress can interact through voice, have live chats, provides FAQs etc. The visitors can search for the products, services offered, ask questions, discover coupons for themselves and so on. IBM Watson Assistant is a powerful and customizable chatbot solution for WordPress websites, with AI capabilities and advanced features that can help improve customer engagement and support.

This can help you build an email list or communicate with your customers using SMS, email, or Slack. It is a super popular way to connect with customers and has a satisfaction level of 73%, which is much higher than email, phone, and SMS support. Finally, toggle the switch at the top to activate your chatbot on your website.

• Chatbots are computer programs that mimic human conversation and make it easy for people to interact with online services using natural language.
• First, you will need to install and activate the free ChatBot plugin.
• It has this fully automated, humanly friendly WordPress chatbot that helps you get higher conversions and save heaps of money on acquisition.
• Zendesk Suite offers an entire toolbox of customer service features that helps businesses build loyalty, trust, and engagement with their customers.

You can even reduce the number of support tickets on your site by immediately solving problems through chat widgets. For detailed instructions, you can see our step-by-step tutorial on how to add free live chat in WordPress. This reduces the bounce rate, increases sales, and even gives you a chance to collect feedback from users.

With these feature-rich capabilities, the Watson-powered chatbot plugin for WordPress empowers you to deliver an interactive and personalized user experience. When it comes to running a successful website, addressing the inquiries and concerns of your visitors is crucial. While having a robust website is important, visitors often prefer the convenience of asking questions directly and receiving instant answers. However, dedicating an employee’s entire schedule to cater to these queries might not be feasible.

• We hope that you liked our list of free and paid chatbots for WordPress.
• As we’ve seen in detail, there are different types of chatbots, and choosing a particular solution might come down to the features each offers.
• Based on their choices, a chatbot then generates a suitable answer or a knowledge base article.
• The focus here is to maintain automated and optimized conversations with users via Facebook or the widget on the company’s website.
• If there is a customer service representative to answer these basic questions, it will increase the cost of a business.

IBM Watson Chatbot is a well-known AI platform that enables businesses to quickly build and deploy conversational interactions in any application, device, or channel. The plugin offers one simple API that looks after various powerful features like spell checking, intent extraction, language identification, entity extraction, and slot tagging. The WordPress plugin enables you to resolve essential customer queries, design funnels that can lead to conversations, and follow up on the leads regularly. Here, it usually involves entering an API key, allowing your chatbot to communicate with the backend of WordPress.

Users can communicate with customers over their preferred channels, including Facebook, email, and Instagram. You can foun additiona information about ai customer service and artificial intelligence and NLP. They can also monitor website visits and create real-time lists to see who’s currently browsing their online store. If the chatbot needs to pass a customer to a live rep, live typing insights help them prepare helpful answers before the message is sent. The single unified inbox can be used to view all conversations from one place.

Another useful AI Chatbot for WordPress is Landbot.io , which is no- code platform and it offers a high interaction between AI generated content and the customers visiting. It doesn’t matter how attractive your website is but the new visitors may have questions to ask about the services, the products being offered, or whatever your website is about. In such cases you cannot always digitally connect with people and , you need a tool that can help you within this and answer the questions asked by others. If your business uses Salesforce, you’ll want to check out Salesforce Einstein. It’s a chatbot that’s designed to help you get the most out of Salesforce. With it, the bot can find information about leads and customers without ever leaving the comfort of the CRM.

So when the time comes, it will be easier to scale WordPress chatbots that already have a powerful technology powering them. HubSpot’s seamless integration with its own CRM makes it an ideal solution for businesses already using HubSpot’s suite of tools. The chatbot can pull in CRM personalization details for a better user experience. Tidio shines in chat-focused customer service and sales settings. Because it is seamlessly integrated with WordPress and popular messaging apps, it’s a go-to for lifting customer support and automating support chats.

It also offers an appealing chat widget with a simple yet sleek design. The chatbots work for websites, social media, and even SMS text messages. You can also integrate Ada with your live chat so that customers can move seamlessly from the chatbot to a live agent.